Help: Cannot get phatbox to work after it was just working

[Alexaferro21]

I have just bought a 2001 vw passat 2 months ago that came with a phatnoise cd changer. after i figured out i had it i listen to the songs the previous owner had all the time, it worked perfectly fine. untill yesterday i turned it on on my radio and it will not play anything will not move from saying CD1 Track1 I do not understand what could have went wrong when it was working perfectly fine, I only have the box hooked up to car i do not have everything to go with it like software cd and usb hookup. What should I do? how can i check whats wrong? also is there anyway to put music on system without the missing stuff that came with it? Any help to figure out whats wrong is greatly appriciated! i love the cd changer i do not want to loose that feature.

                           thankyou, Alexa

[VorTechS]

If you don't have a USB cradle, then to start identifying the cause of this - you'll need to get yourself an I.D.E. USB caddy.

You then need to open up the DMS (unscrew it, it's a very simple operation) and carefully pry it open.  From there it should be reasonably self-explanatory how to swap the disk inside into the USB caddy.

Plus the USB caddy into the PC and then hopefully you'll be able to see two new 'drives', one labelled PHTSYS and one labelled PHTDTA.

Both should contain a bunch of files.

If one or other is not mounting correctly, then you have a problem with the disk.

If they do, then the chances are it may just be a small corruption on the PHTSYS side (known to happen) and we have tools that can help deal with that situation.
Whatever you do DO NOT delete ANY of the partitions without using our specialised tools, otherwise if your box is not hacked - you are going to be stuck getting it fixed!